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amnesiackI don't think I've mentioned it here, but my computer was in the shop from Saturday July 22 until this afternoon, when I finally was able to pick it up. It was rather annoying, because I was originally told it would probably take 3-4 days to diagnose and fix, but instead it took 9, with several false starts and stops in between, where I went in to pick it up (having been told it would be ready that afternoon) only to find that it was not fixed after all. However, despite these difficulties I still have to highly recommend the place that fixed it for me, A1 Best Computer, in northern Seattle. Here are the reasons why:
1) When the computer was first diagnosed, I was quoted 2.5 hours of labor charges for the fix. Despite the fact that it ended up taking multiple tries adding up to nearly 4 times as long as expected to fix my computer, the labor charges were never increased.
2) The reason it took so long was because these guys were methodical and thorough. They identified what seemed to be the problem, addressed it, and then tested the crap out of it. If it didn't do what it what supposed to, they went back to the board and kept going until they knew for sure that they had fixed everything, rather than just doing a quick job and then handing me a still-broken computer.
3) When all was said and done, they ended up giving me a 20% discount on the entire thing (parts and labor) because they felt bad that it had taken so long, and I'd had to come in so many times. How cool is that?
In the 9 years or so that I've owned my own computer, this was the first time that I'd ever had problems come up that were big enough that I couldn't figure them out and fix them myself. So, despite the fact that being without a home pc for 9 days was really annoying, and I hope it never happens again, I'm glad I know that I can go to this place for help if I ever need it again. The computer is running like a dream now, with the only downside being that they had to do a clean install of Windows; while they backed up my data, I lost a few programs for which I no longer have installation disks, and reinstalling the ones I do still have is kind of a pain in the butt. I got a lot of hard drive space back, though.
Cheers.
1) When the computer was first diagnosed, I was quoted 2.5 hours of labor charges for the fix. Despite the fact that it ended up taking multiple tries adding up to nearly 4 times as long as expected to fix my computer, the labor charges were never increased.
2) The reason it took so long was because these guys were methodical and thorough. They identified what seemed to be the problem, addressed it, and then tested the crap out of it. If it didn't do what it what supposed to, they went back to the board and kept going until they knew for sure that they had fixed everything, rather than just doing a quick job and then handing me a still-broken computer.
3) When all was said and done, they ended up giving me a 20% discount on the entire thing (parts and labor) because they felt bad that it had taken so long, and I'd had to come in so many times. How cool is that?
In the 9 years or so that I've owned my own computer, this was the first time that I'd ever had problems come up that were big enough that I couldn't figure them out and fix them myself. So, despite the fact that being without a home pc for 9 days was really annoying, and I hope it never happens again, I'm glad I know that I can go to this place for help if I ever need it again. The computer is running like a dream now, with the only downside being that they had to do a clean install of Windows; while they backed up my data, I lost a few programs for which I no longer have installation disks, and reinstalling the ones I do still have is kind of a pain in the butt. I got a lot of hard drive space back, though.
Cheers.
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Date: 2006-08-01 03:39 pm (UTC)